Your Check-In and Check-Out Time Could Ruin Your Airbnb Business
Recently, I was reading a story where a host stated that one should never have check-out and check-in on the same day. Let me summarize the events that lead to this recommendation. A host had a guest who was staying at his rental for over 40 days. This guest indicated that he wanted to extend his stay because the accommodation that he had arranged to stay after fell through. The host facilitated the extension of stay until the day the next guest was arriving. I am assuming that the host and the guest had a cordial relationship, so that is why the request for an extension was granted. On the day of check out, with the next guest arriving in a few hours, the guest was supposedly rushing to pack up all his stuff. The end is that the new guest had to check in 3 hours later than expected, the cleaner had to be cleaning while the guest was packing up his stuff and the guest actually handed over the key to the new guest. What a messy situation!!
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The reason why the host would not recommend check out and check in on the same day was not so much about the late checkout but the fact that when the new guest went into the apartment, the new guest who checked in at 6 p.m. reported that the floor was extensively damaged. The host then proceeds to make a claim under the Airbnb Host Guarantee Program. This claim was however denied as one of the conditions is that claims must be submitted to Airbnb before the check-in time of the new guest. We are now in the Covid-19 era where changes have been made to check out and check in on the same day, but lets us consider this matter to prepare for when things return to normalcy.
So here are my thoughts on the above matter.1. I myself realize that there is often visible wear and tear after long term stays by guests. Adequate time is indeed needed to examine the place to effect repairs if necessary before the next guest arrives. The host made a very strong statement regarding not having check-in and check-out on the same day, no matter the circumstances. I beg to differ and say check out and check-in can be on the same day however when there is a long term booking, check-out and check-in should be on different days. 2. The fact that the new guest was the one to report that the floor was extensively damaged means that a good check was not done by the cleaning person or the host to identify damages. If a host misses damages and the new guest had to identify it, simply meant that you did not close off the visit of the last guest properly, so expecting Airbnb to honor your claim after the guest had left is not a fair situation. No matter the circumstances, a host or their delegate should check for damages before a new guest arrives to ensure that a case of damage is not placed on the wrong guest. Imagine if the new guest thought that the damages were normal, and did not make a report. The host may have stated that the new guest was responsible for the damage. Advertisement-EARN $3000 US MONTHLY NO SIGNUP FEES, WHY PAY MONEY TO MAKE MONEY? 3. It is understandable that one cannot force a guest who is running late out of their apartment for fear of claims of abuse. However, I have a solution to mitigate the identification of damages too late. I suggest that in your Airbnb rules, which every host prepares to their liking, they could state "For guests who stay 15 days and over, an inspection in your presence will be done for damages, this will be done 2 days before check-out, so before booking please identify a time, 2 days before check-out when you are willing to facilitate inspection of the rental unit." If it's a "long long term guest" you could tweak this requirement to maybe an inspection once a month etc. Just inspect at an interval that would give you adequate time to prepare to effect repairs to damages before the next guest arrives. Advertisement- 80% OFF DISCOUNT CODE FOR AMAZON 4. Additionally, you may write in your rules "In order to ensure coverage under Airbnb Host Guarantee Program, if late check out is approved and facilitated, it is on the condition that the guest will facilitate inspection for damages, 3 hours prior to check-out or any time before or after the official check-out time." With this rule, all checks would have been done in a timely manner to ensure that communication is made to Airbnb within the window time before the check-in time of the next guest.
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These are just my ideas as it relates to considerations or lessons learned to improve the management of your Airbnb. In examining the case outlined above, I have a recommendation for guests that I will discuss in my next blog post .Purchase Ebook "How to Earn on Your Airbnb During a Pandemic- A Million Dollar Idea" for $20 Tags: Airbnb, Social Distance Era, COVID, COVID-19, Pandemic, Vrbo, Short Term Rental, Brian Chesky. Airbnb Check-out Written by Mishka James- Airbnb Superhost, Website Developer, Content Writer, Business Development Consultant, and Strategist. Four Words " I am a Multipotentialite". Airbnb Rolls Out New Technology to Detect House Party Plans Airbnb is rolling out the use of new technology to detect house party plans. This new technology is described as a reservation screening system. Essentially, what the system does, is use data to detect suspicious and high-risk reservations. So the mix of information such as reservation group size, same city or town bookings and rental of particular types of accommodations is used to determine risk.
So here is how I think it would work in my sci-fi movie head space. Someone decides to have an unauthorized house party in an Airbnb. This person rents an entire 6 bedroom house which has a large space but rents it for only one night for one person when there were many other accommodations available in the area. First Red Flag on the Airbnb detecting machine. One red flag is not enough, let's say they need 3 to 4 red flags for the machine to send out an alert. The second red flag, is a number of bookings in that particular area that does not follow the usual or seasonal booking trend. A third red flag is all the bookings fall on a celebrating public holiday. A fourth red flag is that on the system, all the people booking are traveling from the same area. So that is pretty much how I simplify how the technology works in my head.
The use of this technology is being rolled out against a background of it being piloted for two years in Melbourne, Australia. The success of this technology was seen as it was able to detect and prevent over 1300 bookings in Melbourne, that were considered highly risky and suspected for party intentions. As such, the persons who were suspected of planning a party were removed from the Airbnb portal.
This system will surely give some comfort to communities who were disgruntled in the past by unruly party goers. Additionally, it will prevent damages to Airbnb properties caused by parties. Imagine having over $40,000 worth of damages, that has been a case that was reported. This system may not prevent all parties but will surely increase the confidence in Airbnb by its hosts. Written by Mishka James- Airbnb Superhost, Website Developer, Content Writer, Business Development Consultant, and Strategist. Four Words " I am a Multipotentialite". Tags: Airbnb, Technology, Reservation Screening System, Party Detector, Social Distance Era, COVID, COVID-19, Pandemic, Vrbo, Short Term Rental, Brian Chesky. Keyword airbnb air b & b room rental air airbnb near me what is airbnb air band b bnb b nb airbnb nyc Surviving Paradise - Airbnb Survive Short Story Competiton Winner Congratulations to Our Short Story Competition Winner, Phyllis Brandano . If you ask most travelers what comes to mind when they hear the word Hawaii, they’ll probably say something like, “Oh, we love Hawaii,” or “It’s one of our favorite places,” or “It’s a tropical paradise.” In truth, I thought the same thing. But just like life, some experiences have a way of changing your perspective.My husband, Jim and I made it to Hawaii during the summer of 2000. We'd saved on previous vacations by using our timeshare weeks because many people who'd been there said Hawaii was expensive and in order to splurge on this kind of trip you needed to plan ahead. Advertisement-EARN $3000 US MONTHLY NO SIGNUP FEES, WHY PAY MONEY TO MAKE MONEY?So for a few years we visited some of our favorite places like Sedona an Banff because we knew how to get around cheaply.We put extra money away every chance we could until finally we'd saved enough.Since I was a teacher back then, I could only travel during certain months of the year so when the time actually came, we booked our stay for July, packed everything we needed and headed to the Hawaiian islands.When we arrived at our rented condominium on KaanapaliBeach, we noticed a series of white flyers posted on the doors of every unit.The flyers said they were expecting a tropical storm and if residents wouldn't mind, could they please bring the patio furniture inside to prevent damage.We looked around and although the trees blew some, the sky remained clear and full of wispy clouds.Nevertheless, we brought the table and chairs inside, changed into our beachwear and headed out to look around.Advertisement- 80% OFF DISCOUNT CODE FOR AMAZONThe sights, sounds and smells on the Maui beach were invigorating.We sampled specialties like grilled shrimp, fish tacos and ice cold mai tais and after relaxing for a time brought our towels to sit by the shoreline.It wasn't long before the temperature baked through us and we headed for the water.Splashing up to our knees, we felt like teenagers.The sun was warm, the air coolly floated by us, we were living the dreamAll of a sudden, Jim gripped my hand tightly and shouted, “Don’t let go, no matter what.” A giant wave hung in the air behind him. Within seconds, the water slammed into us forcing our hands apart. Jim was carried away from shore and I was thrown forward. The force of the salt water crashing into the sand spun me around like a break dancer. Eventually, the water receded and Jim found his way back to me.“I’m so sorry, Honey,” he said. “Are you okay? I tried to hold on but the force was too strong.” Advertisement - COVID19 Cleaning Supplies on AmazonI told him not to worry but the pain radiating from my thigh was immense. When I stood, deep bruises were beginning to form in a purple pattern along the top of my leg. I was hurt and hugely embarrassed. Jim wrapped a towel around me, grabbed our belongings and helped me back to the unit. We stayed in for the rest of the evening just trying to get the vision of the wave’s height out of our heads.The next day, Jim made me smile by saying, “Another trip to the beach?” I laughed for the first time that morning. We decided to sit safely by the pool, enjoy the sun and read. Stretching on a lounge chair, I waited while Jim went for drinks. After he left, a woman came over to me, looked at my leg and whispered, “Honey, did your husband do that to you? There are places you can get help.” I assured her that wasn’t the case and relayed my collision with the wave. I’m not sure she believed me but she moved on and when Jim returned, I told him of our conversation. We hugged each other grateful for having the kind of relationship where that didn’t happen. We knew others less fortunate.Advertisement-EARN $3000 US MONTHLY NO SIGNUP FEES, WHY PAY MONEY TO MAKE MONEY?The next day we drove to Haleakala Crater. The park, known for its miles of trails among valleys and desert landscapes, was a unique place to explore. Being a nature photographer, Jim liked to capture images from perspectives others might not see. Even though my leg was sore, I refused to give up on seeing the beauty. We chose trails that kept our footing on mostly flat ground with only a slight incline. We found the Sliding Sands and Haleakala Crater Trails to be best for us. Setting up our equipment, we spent hours photographing the volcanic mounds of red and brown cinder cones that covered the crater. We felt like astronauts traversing the surface of the moon and didn’t mind when our boots and clothing kept patches of color as specimens.Advertisement- Find Global Inspired Decor for your HomeEventually, it was time to leave. Information shared by other hikers reminded us that even more time was needed going back up the crater than coming down. Since the steep grade and thin air can influence breathing and balance, we were instructed to move slowly. Although I thought I was in fairly good shape, the trek deceived me and soon the weight of the tripod, camera and distance let me feeling sluggish and weak. Coming to the top of the hill near the parking lot, I misjudged the edge of the crater, fell into the jagged rock and scraped my shin.I stayed on the ground for a moment. I couldn’t believe this was happening. Now I had two injuries, one on each leg. The surroundings were beautiful no doubt but was it worth bodily harm? I knew this one wasn’t Mother Nature’s fault though, I was unprepared. I should have paid more attention to how I was feeling and stopped more often. When Jim helped me up, he looked at the scrape marks and said, “Are we having fun yet?” Advertisement-EARN $3000 US MONTHLY NO SIGNUP FEES, WHY PAY MONEY TO MAKE MONEY?When we got back to the condo, we iced my shin. The scrapes were mild compared to the black and blues on my thigh but it still hurt. We decided I should rest for a few days and do nothing strenuous because our next journey was the highly anticipated Road to Hana trip. Jim and I stayed close to Kaanapali, shopped, ate tremendous food and relaxed. The days settled into a quiet calmness and for the first time, we understood the warmth and appeal of the island culture. We couldn’t wait to put the injuries behind us and move on.The next day’s weather was lovely. The mild temperatures and slight breezes lifted our spirits. Listening to the audio tape we brought as a guide, we stopped along the Road to Hana every time we saw color or heard water. We captured intimate portraits of flowers like red gingers and gently trickling waterfalls surrounded by lush foliage. There was an abundance of nature in every direction. Taking extra time, we visited the more touristy spots like Black Sand Brach and Wailua Falls and captured action shots of couples jumping in the water and young children playing in the sand.Continuing on, we stopped for a light snack when we saw a vendor selling bread fruit. You know you’re on vacation when you try eating something from a stranger on the side of the road. The homemade grill was a metal barrel sliced in half with a lid. The old man standing behind it greeted us warmly, his skin weathered by years of sun. As he handed us his food he said proudly, “Enjoy.@ And we certainly did. Advertisement-EARN $3000 US MONTHLY NO SIGNUP FEES, WHY PAY MONEY TO MAKE MONEY?By the time we were ready for lunch, we found a small stand in Hana Center. Local delicacies were offered in styrofoam containers filled with rice, macaroni salad and grilled fish. The feast was delicious, authentic and exactly the kind of meal we were hoping to find in the ‘real’ Hawaii.It was getting late so we decided to head back. On the way, we came to a cliff overlooking the ocean where a group of horses were feeding on wild grass. We pulled into a nearby parking lot to take a few pictures and before leaving, decided to get some supplies at the Hasegawa General Store. As soon as I got back in the car, I started yelling like I was on fire. I began slapping my shirt wildly because unbeknownst to Jim, I was getting stung repeatedly by a bee. I jumped out of the car and flipped my shirt up and down until the insect finally flew out.Jim and I couldn’t help it, we just started laughing. There was no way in the world anyone would believe these things could happen to one person on one trip. We’d traveled extensively in the states and a few countries in Europe and although there were a certain amount of difficulties most travelers face, the majority were uneventful. This was not the case while in Hawaii.By the time we reached the condo, the burning sensation on my shoulder had lessened. I took a few more cubes from the freezer, covered the welt and soon was feeling better. After showering and changing our clothes, we booked a reservation for dinner on the beach. We reminisced about the stunning images we took in Hana, the new foods we tried and my bizarre encounter with a Hawaiian bee.When dinner was over, we sipped cocktails and watched as the sky turned bright orange, yellow and red. We marveled at how the light reflected off the waves as they coasted gently into shore acting nothing like the power that caused my sand dance. As the sky grew dark, we walked the beach listening to the conch shells serenading the daylight goodbye.During our remaining time in Maui, we stayed well. We spent most of our time finding photographic gems like the windsurfers on Ho’opika Beach, the towering mountains of the Iao Valley and the outrigger canoes paddling across the horizon. Since photography gets us up early and keeps us out late, we find the best way to reward ourselves is discovering local restaurants with atmosphere. We found Mama’s Fish House, Pacific’O and the Sansei Restaurants delightful culinary treasures.Advertisement-EARN $3000 US MONTHLY NO SIGNUP FEES, WHY PAY MONEY TO MAKE MONEY?Getting ready for home, we thought about all the things that happened. From the moment we arrived, the beauty of Hawaii overwhelmed us. The natural environment with its lush green landscape and crystal blue waters was breathtaking. The varieties of food, activities and hospitality made us feel welcomed.But we also discovered that like any paradise, there are dangers. Whether it’s unpredictability of nature, rugged terrain or unforeseen creatures, it’s best to be on guard. You can certainly enjoy wherever you travel but you must pay attention to your surroundings.This couldn’t have been clearer even as our plane landed home. After the pilot turned off the seatbelt sign telling passengers it was safe to disembark, the gentleman seated next to me stood up. I waited for him to step out into the aisle and I followed. While removing his luggage from the overhead compartment, he lost control of it and dropped it on my foot. Jim and I burst out laughing.The man couldn’t understand what was so funny. He felt badly about what happened and hoped I wasn’t hurt but Jim and I reassured him it was nothing. And it wasn’t. It just served to remind me that someone’s cosmic sense of humor was still ongoing and I’d better pay attention even in my own backyard.Now when someone mentions traveling to Hawaii, I refrain from voicing an opinion. If asked directly if I’ve ever been, I smile and say I have. Now most people wait for further details. They stand or sit quietly hoping I’ll delight them with tales of fabulous food, gorgeous scenery and striking sunsets. But I don’t engage. I hold my memories close so as not to spoil their preconceptions. Advertisement-EARN $3000 US MONTHLY NO SIGNUP FEES, WHY PAY MONEY TO MAKE MONEY?But I do have wonderful memories. Jim and I shared some unique experiences on this trip that I will always cherish. But I also have a memory of great pain. Sometimes, when I run my hand along my thigh to scratch an itch, I feel the impact of the sand grinding into my skin. It probably will never go away. But then I think, isn’t that true for most things? Don’t we remember the pain we felt when something happened? Isn’t that how we learn? So now if someone asks, “What do you remember most about Hawaii?, I can say, “I survived paradise and it taught me a valuable lesson.”
Written by Phyllis Brandano Autobiography of AuthorI grew up in Melrose, Massachusetts. As a kid, I spent most of my time outdoors because our home was surrounded by forests, ponds and mountains. The beauty I saw every day made me want to capture those creations on film then write about what I saw and felt in journals. My collection of images and writings grew from those experiences.When I graduated from high school, I became a teacher. My students would often see me taking pictures of our activities and later, I’d encouraged them to share their own stories. Eventually, I became a principal and traveled extensively where my love of photography and writing took its permanent hold.I’ve now retired to Florida and live with my husband, Jim, a professional photographer. We’ve been married for thirty-three years and enjoy meeting new people and seeing wondrous locations that we can share with others.
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